Please use this identifier to cite or link to this item: http://dspace.agu.edu.vn:8080/handle/AGU_Library/6865
Nhan đề: Service quality and students level of satisfaction in private colleges in Vietnam.
Tác giả: Hung, Truong Van
Nhan, Vo Hoang
Cuong, Pham Hung
Từ khoá: Service quality
Students level of satisfaction
Private colleges
Vietnam
Năm xuất bản: 2016
Tùng thư/Số báo cáo: International Journal of Financial Research;Volume 7, Issue 3
Tóm tắt: The study of service quality and students level of satisfaction in selected private colleges in Vietnam conducted during the period from April 2013 to December2015. The research result showed that there were 500 students (463 processed and 37 missed) who to be interviewed and answered nearly 24 questions. The researcher had analyzed KMO test, the result of KMO analysis used for multiple regression analysis. The student responses measured through an adapted questionnaire on a 5-point Likert scale. Hard copy and interviewstudent by questionnaire distributed among students of the private colleges in Vietnam. The regression analysis results showed that there were five factors, which included of factors following: Tangibility; Guarantee; Reliability; Responses and Empathyactually affected students’ satisfaction with 5 % significance level. The main objectives of this study were following:- to find factors that affecting the students’ satisfactionof the private colleges in Vietnam.- to identify some factors that affected on the students’ satisfaction of the private colleges in Vietnam.- to analyze and to test some factors that affected the students’ satisfaction of the private colleges in Vietnam.
Định danh: http://www.sciedu.ca/journal/index.php/ijfr/article/view/9554
http://dspace.agu.edu.vn:8080/handle/AGU_Library/6865
ISSN: 1923-4023 (Print)
1923-4031 (Online)
Appears in Collections:Education



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